If Alcatel-Lucent’ ONG determines that a product is not defective or is in conformance, the customer shall pay Alcatel-Lucent’ ONG the costs of handling, inspecting, testing, and transporting the product and, if applicable, travel and related expenses.
Alcatel-Lucent’ ONG repair locations set their own standards for return intervals. On average, the minimum time to return repairs to the customer is 14 days from the receipt of the product by the repair location. The maximum time to return repairs to the customer can range from 50 to 180 days.
For any activity associated with repair or replacement of hardware and/or software systems that is determined by Alcatel-Lucent’ ONG to be out of warranty, materials and labor will be billed at Alcatel-Lucent’ ONG list price (time-and-materials plus additional incurred expenses), or in accordance with a separate Technical Support Contract.
The customer or the customer’s in-country representative should send a description of the material to be returned for repair or service including the quantity, comcodes, and serial numbers (if available).
After the material has been shipped, the following information should be faxed to the Service Center:
Shipping information including the date of shipment, air waybill, carrier name, flight number, number of cartons, and weight of material.
When the material arrives at the Service Center, it is entered into the Repair, Service, and Return database for tracking purposes.
The repair location will repair the material. If it is determined that an item is not repairable and the item is under factory warranty, a replacement will be sent. If the item is out of factory warranty, the customer will advise their Country Desk Representative if they would like to order a replacement.
The Service Center will prepare the paperwork for exporting the material, and ship the material to the customer. When available, the Service Center will fax the shipping information to the customer or the customer’s in-country representative.
Upon receipt of the material, the customer or the customer’s in-country representative should send the Service Center the order numbers of the material received and the date the material was received. The Service Center will then close the order on the Repair, Service, and Return database.
Important! Please note that Alcatel-Lucent warranty is contingent upon the use of Alcatel-Lucent specified SFPs for 1643 AMS. Use of other SFPs is not approved by Alcatel-Lucent and is fully at the customer's own risk. Any warranty obligation of Alcatel-Lucent is extinguished when non-Lucent specified SFPs are used.
Alcatel-Lucent – Proprietary
Use pursuant to applicable agreements