The online customer support (OLCS) web site is part of the Alcatel-Lucent Customer and Business Partner Portals. The web site is designed mainly for registered customers and business partners.
Depending on your service level as outlined in your customer contract, you can enjoy the following benefits as a registered user:
Receive 24/7 technical support service to help you operate and maintain your communications network at peak performance.
Keep current on relevant news and events with customized alerts.
Review a library of technical documents, case studies, white papers, catalogs, industry intelligence, and expert articles to help advance your research and business practices.
The level of benefits to which you may be entitled is determined by the customer contract for your company or organization.
If your company or organization is a registered business partner, you can use the following options:
Gain access to powerful marketing tools that help you make the most of your Alcatel-Lucent products and solutions.
Enhance the cooperation and efficiency of your team by sharing documents and ideas in the collaboration work space.
Draw on our extensive library of case studies, white papers, catalogs, and expert articles to advance your research and work.
To register for the Alcatel-Lucent Customer and Business Partner Portals, proceed as follows:
On the Registration for access to Alcatel-Lucent Customer and Business Partner Portals page, follow the steps displayed under Registration Progress.
You will receive an e-mail confirmation of your registration and site access privileges. Alcatel-Lucent strives for two business days or less response.
The “My Customer Support” portal is the umbrella portal to all of the underlying content and tools. Product-specific content is organized by product. You can also gain access to content and tools by going directly to each of the underlying applications.
The following primary ways to navigate are provided on OLCS.
This option is the primary means to navigate between “My Customer Support” home and the underlying applications or among the applications without returning home.
This option allows easy access to product-specific content without navigating deeper into the product pages.
This option takes you to the My Products page, the access to both product-specific content and any other available applications. The names of products for which your company has service agreements or warranties are displayed on this page. If your company has purchased a number of products from Alcatel-Lucent, and you wish to shorten the list to only those products that you are responsible for, select Manage My Products.
These portlets provide easy access from the home page to heavily used applications and useful support information. For example, the portlets provide quick access to the “CARES” system and the “ask AL Knowledgebase” .
To locate technical support telephone numbers and e-mail contact information for your area, use the Product Technical Support, Phone and E-mail Contact Information drop-down menu.
Depending on the product, technical documentation may include:
The Manuals and Guides category of documentation points directly to corporate libraries for our highest volume products. In addition to listing documents available for online viewing, the libraries may include CD-ROMs, videos, and other tangible media for purchase. The libraries use “Topic Finder” which is a search engine designed to search documents more efficiently than full text search.
| November 2011 | Copyright © 2011 Alcatel-Lucent. All rights reserved. |