Customer Uptime Summary report

Customer Uptime Summary report overview

The Customer Uptime Summary report shows outage information for a customer. The default display is a table showing outage information.

Totals are calculated as follows:

Subtotals are calculated as follows:

Note: Nokia recommends that large customers do not use the Show report output on one page option.

Note: The report loads slowly when there are more than 200,000 state change events.

Use cases

SLA monitoring—Use the report to examine outage patterns, to ensure SLAs are met.

Prerequisites

To create Customer Uptime Summary reports, enable the event logging in the NFM-P for the following object types in the Timeline Settings in the NSP:

Report characteristics

The following table lists the principal report characteristics.

Table 14-6: Customer Uptime Summary report characteristics

Characteristic

Value

Data type

  • Configuration, operational state and events for service related objects derived by the system

  • Maintenance window information provided by the user

Source database

Auxiliary database

NE types supported

all 7705 SAR variants

all 7750 SR and VSR variants

all 7450 ESS variants

all 7950 XRS variants

all 7210 SAS variants

all 7250 IXR variants

OS 6860, OS 6450, OS 6900

Service types supported

VPRN, VPLS, Epipe, Ipipe, Cpipe

Report inputs

Prompt

Notes

End date

Calendar date or relative date (for example, two days ago) and time

Granularity

Aggregation types:

  • None (raw data)

  • Hourly

  • Daily

  • Monthly

Report range

Length of time to be reported, in hours or days

Customer Name (or Name Pattern)

Search using partial names or wildcard (%).

Customer Name

Search using partial names or wildcard (%).

Select individual items or click Select All.

Exclude SAP Downtime

When enabled, all SAP-related downtime is zero. The structure of the report and entries in the tables across the Uptime reports do not change. SAP outages are shown, but their downtime is zero (duration is not affected).

Exclude Services

Exclude SAP

Uptime Threshold %

Identify the threshold percentage

Logo Resource ID

The logo to add to the report. Enter the Resource ID of the logo image in the Images folder. The default is the Nokia logo. To create the report without a logo, leave the Logo Resource ID field blank.

Logo Position

Choose Left, Middle, or Right. The logo appears on the left on the first page of the report if you choose Left or Middle.

Show report output on one page

Select the check box to enable pagination.

Note: Using the Show report output on one page option when creating reports as drill-downs may impact report rendering time. Nokia recommends disabling the Show report output on one page option when creating reports.

Drill-down support

Yes—Open the Service Uptime report for the selected service.

Example

The following figure shows a report example.

Figure 14-7: Customer Uptime Summary report
Customer Uptime Summary report