What is the Troubleshooting map?

View object information

The Troubleshooting map displays an NE or link in a graphical context, in relation to associated objects. You can view information about NEs and links, either in short-form in a pop-up window, or in detail in separate NSP GUI.

Note: The Troubleshooting Map does not support LAG link members, LLDP links with endpoints with the destination MAC address set to Nearest Customer, or links to unmanaged endpoints.

Troubleshooting workflow
 
1 

Open Object Troubleshooting.

2 

select an NE as described in How do I troubleshoot a network object?.

Scroll down to the map view.

3 

To display basic identification and status information for an NE, hover over the object.

The information appears in a pop-up window.

4 

To display further details, click on the object and click png28.png Details.

The Information panel opens, with expanded object information.

5 

To view further information about an object, right-click on the object and select one of the following options (options vary, according to object type):

Troubleshooting options for NEs

  • Explore displays all links terminating at the NE

  • View In Current Alarms opens the Current Alarms list for the NE.

  • Open In NE Inventory displays an NE in the Device Management, NE Inventory on a separate browser tab, along with all configured objects.

  • View in Object Troubleshooting for a map object that is not currently displayed in the Object Troubleshooting dashboard, this option opens the object for troubleshooting.

  • Open in NE Session opens a Telnet session with the NE.

  • Add to Watchlist adds the NE to the Watchlist view for monitoring.

Cross-launch options for links

  • View In Current Alarms opens the Current Alarms list for the link.

  • View in Object Troubleshooting for a link object that is not currently displayed in the Object Troubleshooting dashboard, this option opens the link for troubleshooting.

End of steps