Troubleshooting services and connectivity

Before you begin

This process provides a series of tasks you can perform to identify the root cause of a problem.

See the NSP System Administrator Guide for information about other NSP troubleshooting actions such as displaying the system status or checking system performance.

Steps
Assurance supervision function
 

Verify whether the administrative and operational states of each component of the service are Up:

  • Sites

  • Endpoints

  • Tunnel Bindings

See the procedure to investigate a service. For customers with NSP in a containerized deployment, see the NSP Network and Service Assurance Guide. For NFM-P-only customers (RPM-only deployment), see the Service Supervision Application Help.


Check the Alarm List for alarms against the services in your network.


Check the Event Timeline to view the history of events related to alarms, configuration, OAM test failures and state change notifications.


Fault management function
 

Verify that there are no alarms associated with any component of the service:

  • The Alarm List view provides high-level visibility of all alarms in the network.

  • Choose the Current Alarms format to see the alarm information in a list you can filter.

    Select an alarm to view detailed information in an information panel.


From the Alarm List, check the Historical Alarms and Merged Alarms lists for further information about root causes of any current alarms.


NFM-P
 

Verify that the NFM-P service configuration aligns with the customer requirements. For example, ensure that NFM-P configuration uses the correct service type and SAP configuration, and that the circuit and site are included in the service.


Contact your technical support representative if the problem persists.

End of steps