Troubleshooting services and connectivity

Before you begin

This process provides a series of tasks you can perform to identify the root cause of a problem.

See the NSP System Administrator Guide for information about other NSP troubleshooting actions such as displaying the system status or checking system performance.

Steps
Assurance supervision function
 
1 

Verify whether the administrative and operational states of each component of the service are Up:

  • Sites

  • Endpoints

  • Tunnel Bindings

See the procedure to investigate a service. For customers with NSP in a containerized deployment, see the NSP Network and Service Assurance Guide. For NFM-P-only customers (RPM-only deployment), see the Service Supervision Application Help.

2 

Check the Alarm List for alarms against the services in your network.

3 

Check the Event Timeline to view the history of events related to alarms, configuration, OAM test failures and state change notifications.

Fault management function
 
4 

Verify that there are no alarms associated with any component of the service:

  • The Alarm List view provides high-level visibility of all alarms in the network.

  • Choose the Current Alarms format to see the alarm information in a list you can filter.

    Select an alarm to view detailed information in an information panel.

5 

From the Alarm List, check the Historical Alarms and Merged Alarms lists for further information about root causes of any current alarms.

NFM-P
 
6 

Verify that the NFM-P service configuration aligns with the customer requirements. For example, ensure that NFM-P configuration uses the correct service type and SAP configuration, and that the circuit and site are included in the service.

7 

Contact your technical support representative if the problem persists.

End of steps