To perform an RCA audit of a service or multiple services
Steps
1 |
Choose Manage→Service→Services from the NFM-P main menu. The Manage Services form opens. |
2 |
Choose a service or services that you want to audit and click RCA Audit. The Select RCA Policy to run the audit form opens with a list of configured policies. Note: In addition to the standard audit checks, for BGP VPLS multi-homing sites, the audit also verifies: Perform the following:
In addition to the standard audit checks, for SPB- enabled B-VPLS sites, the audit also verifies that:
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3 |
Choose an RCA audit policy and click OK. The Select RCA Policy form closes and a dialog box appears with the audit information. |
4 |
Click OK. |
5 |
If you selected multiple services to audit, perform the following. Otherwise, go to Step 6 .
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6 |
Click on the RCA Result tab. The RCA audit information is displayed on the Related Problem tab. Note: The RCA Result tab appears only if the RCA audit detects one or more problems. |
7 |
If required, expand the object in the problems tree to view the problems, the associated severity, and the cause. |
8 |
Double-click on a problem icon to view information about the problem. The Problem (Edit) form opens with the General tab displayed. |
9 |
Configure the Disable Fix Window parameter, if applicable. |
10 |
Click on the Related Problem tab to view related problems. Note: The NFM-P does not provide a solution for physical link configuration errors. |
11 |
Click on the Caused By Objects tab to view a list of objects that are causing the problem. |
12 |
Choose an entry from the list and click Properties. The properties form for the object opens. |
13 |
Click on the tabs to view information about the configuration. |
14 |
Configure the parameters, as required. |
15 |
Save the configuration and close the forms. |
16 |
To fix a problem:
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17 |
Close the forms. End of steps |