Problem: NFM-P client unable to communicate with NFM-P server

Prerequisites

Before you proceed, ensure that the following conditions are present:

  • The NFM-P client points to the correct IP address and port of the server.

  • The problem is not a network management domain LAN issue. See Chapter 3, Troubleshooting the NSP platform for more information.

  • Firewalls between the NFM-P clients and the server are correctly configured

Steps
 
1 

To check that the NFM-P client points to the correct IP address and port of the server, open the nms-client.xml file using a text editor. The default file location is installation_directory/nms/config.

where installation_directory is the directory in which the NFM-P client software is installed, for example, /opt/nsp/client

2 

Verify the IP address of the server as specified by the ejbServerHost parameter.

3 

Verify the server port as specified by the ejbServerPort parameter.

4 

Modify the IP address and port values, if required.

5 

Save the file, if required.

6 

Perform Problem: Cannot start an NFM-P server, or unsure of NFM-P server status to check the server status. A client cannot connect to an NFM-P server that is not started.

7 

If the server is started, compare the firewall and network configuration guidelines in the NSP Planning Guide with your network configuration to ensure that it complies with the guidelines.

8 

Contact your technical support representative if the problem persists.

End of steps