Customer Uptime Summary report

Customer Uptime Summary report overview

The Customer Uptime Summary report shows outage information for a customer. The default display is a table showing outage information.

Totals are calculated as follows:

Uptime percentage (for Totals) is the average of all the uptime percentage for all customers.
Outages is the sum of all the outages.
Downtime is the sum of all the downtime.

Subtotals are calculated as follows:

Uptime percentage is the average of all the services uptime percentage of a customer.
Outages is the sum of all the service outages.
Downtime is the sum of all the service downtime.

Note: Nokia recommends that large customers do not use the Show report output on one page option.

Note: The report loads slowly when there are more than 200,000 state change events.

Use cases

SLA monitoring—Use the report to examine outage patterns, to ensure SLAs are met.

Prerequisites

To create Customer Uptime Summary reports, enable the event logging using NSP Classic management for the following object types in the Timeline Settings in the NSP:

Service
Port
Site
Endpoints
Tunnel binding

Report characteristics

The following table lists the principal report characteristics.

Table 14-6: Customer Uptime Summary report characteristics

Characteristic	Value
Data type	Configuration, operational state and events for service related objects derived by the system Maintenance window information provided by the user
Source database	Auxiliary database
NE types supported	all 7705 SAR variants all 7750 SR and VSR variants all 7450 ESS variants all 7950 XRS variants all 7210 SAS variants all 7250 IXR variants OS 6860, OS 6450, OS 6900
Service types supported	VPRN, VPLS, Epipe, Ipipe, Cpipe
Report inputs	Prompt	Notes
	End date	Calendar date or relative date (for example, two days ago) and time
	Granularity	Aggregation types: None (raw data) Hourly Daily Monthly
	Report range	Length of time to be reported, in minutes (minutes, min), hours (hours, h), days (days, d), or months (months, m)
	Customer Name (or Name Pattern)	Search using partial names or wildcard (%).
	Customer Name	Search using partial names or wildcard (%). Select individual items or click Select All.
	Exclude SAP Downtime	When enabled, all SAP-related downtime is zero. The structure of the report and entries in the tables across the Uptime reports do not change. SAP outages are shown, but their downtime is zero (duration is not affected).
	Exclude Services	—
	Exclude SAP	—
	Uptime Threshold %	Identify the threshold percentage
	Logo Resource ID	The logo to add to the report. Enter the Resource ID of the logo image in the Images folder. The default is the Nokia logo. To create the report without a logo, leave the Logo Resource ID field blank.
	Logo Position	Choose Left, Middle, or Right. The logo appears on the left on the first page of the report if you choose Left or Middle.
	Show report output on one page	Select the check box to enable pagination. Note: Using the Show report output on one page option when creating reports as drill-downs may impact report rendering time. Nokia recommends disabling the Show report output on one page option when creating reports.
Drill-down support	Yes—Open the Service Uptime report for the selected service.

Example

The following figure shows a report example.