Subscriber Troubleshooting view

Subscriber troubleshooting

The Subscriber Troubleshooting view is an optional component of the NE Troubleshooting Summary dashboard. It provides KPIs and statistics information on a BNG/FWA CUPS NE through a series of user-enabled dashlets.

Note: The Subscriber Troubleshooting View is hidden by default. You must modify the Object Troubleshooting dashboard to display the Subscriber Troubleshooting View dashlets; see “How do I customize a dashboard?” in the NSP User Guide.

The following dashlets are available

• Subscriber Performance Metrics: total number of subscribers and subscriber session counts by protocol.

  Control Plane NEs: IPoE Session Count, PPPoE Session Count, FWA Session Count, IPv4 Session Count, IPv6 Session Count, Subscriber Count.

  User Plane NEs: IPoE Session Count, PPPoE Session Count and Subscriber Count.

• NE Performance Metrics: NE system performance KPIs.

  Control Plane NEs: CPU Usage (%), Memory Usage (%) and ODSA Pool Usage (%)

  User Plane NEs: CPU Usage (%), Memory Usage (%)3

• User Plane Peer Connectivity: the number of user plane NE peer connections at control plane level that are operationally Up versus Down.

  Click the KPIs to list the peers in an expanded data page.

• BNG/FWA CUPS Health Summary: NE control plane and user plane details.

• PFCP Peer View: details of packet frame control protocol peers on the NE.

  Expand the dashlet to see the entire list with added details.

• System VM Metrics: system VM statics for the NE.

  Expand the dashlet to see the entire list with added details.

If you need to refer back to an object you had previously opened in the Object Troubleshooting dashboard, click Target History and select an object from the drop-down list.