Why am I being signed out?

NSP timeout behaviors

When working in NSP, you may have multiple browser tabs open. This happens, for example, when opening the Help Center or when plotting data while you continue working in other browser tabs. Some of those NSP tabs have auto-refresh behaviors that do not require user interaction to keep them active.

NSP has two types of inactivity timeouts:

• Timeout after UI session inactivity

  If you have not interacted with NSP for 60 minutes, you will be signed out of the session on all browser tabs. To restart the session, you can sign back into NSP on any of the open tabs. Should a tab still display the sign-in page when you switch tabs after signing back into NSP, you can refresh the tab to bypass the sign in and return to the previous view.

• Timeout after sign-in page inactivity

  When the sign-in page is displayed on any tab, you must sign in within 30 minutes. If you do not sign in within that time frame on any of the tabs, a warning message is displayed, and you must enter the sign-in credentials again.

In both cases of inactivity, the 30- and 60-minute time-frames are defaults and can be adjusted as needed by the administrator. See NSP System Administrator Guide for more information.