Analytics troubleshooting overview

Troubleshooting

An effective troubleshooting model for solving Analytics report problems includes the following tasks:

• Eliminate the possibility of a hardware or network problem. For example, if you are having trouble with a Port Throughput report, verify that the port is up.

• Check the report description in this guide for the report-specific requirements, such as statistics, aggregation, or policies that must be in place.

• Verify that the NE is generating the required files. For example, if the report requires a statistic, verify that counters for that statistic are being generated.

• Categorize the problem.

  The following are the most common categories of problems affecting reports:

  • Data collection issues

  • Data storage issues

  • Report generation issues

• Plan corrective action and resolve the problem.

• Verify that the problem is resolved.