If required, use a script to collect a comprehensive set of log files.

1. Log in to the station as the root user.

2. Open a console window.

3. Enter the following:

   • On an auxiliary database station:

     # /opt/nsp/nfmp/auxdb/install/bin/auxdbAdmin.sh getDebugFiles output_dir days ↵

     where

     output_dir is a local directory that is to contain the output files

     days is the optional number of days for which to collect log files

     Note:

     You cannot specify /tmp, or any directory below /tmp, as the output directory.

4. Collect the output files:

   • hostname_date.WsInfoFiles.checksum.tar.gz

     Contains station-specific information such as the hardware and network configuration

   • hostname_date.ServerLogFiles.checksum.tar.gz

     Contains server and JBoss logs, and configuration information

   • hostname_date.DBLogFiles.checksum.tar.gz

     Contains NFM-P database logs and configuration information

Note: In NSP Release 23.4 to 25.4, failures may occur when a user tries to capture server debug files using the getDebugFiles.bash command. To resolve this issue, please use the following workaround:

1. Change root umask temporarily:

   umask 02

2. Create output directory:

   mkdir /support

3. Run the command:

   ./getDebugFiles.bash /support/