To clear host lockouts

Purpose

Perform this procedure to clear host lockouts enforced by a specific host lockout policy. Lockouts can be cleared at the policy level, or they can be cleared from an NE with which the policy is associated. Host lockouts can also be cleared from IES or VPRN SAPs.

Steps
 
1 

To clear host lockouts, do one of the following:

  1. To clear host lockouts at the host lockout policy level or NE level, complete the sub-steps within Step 2.

  2. To clear host lockouts from a SAP on an IES or VPRN, complete the sub-steps within Step 3.

2 

To clear host lockouts at the host lockout policy level or NE level, do the following:

  1. Choose Policies→Residential Subscriber from the NFM-P main menu. The Residential Subscriber Policies form opens.

  2. Select the host lockout policy for which you want to clear lockouts and click Properties. The Host Lockout Policy (Edit) form opens.

  3. Click on the Local Definitions tab.

  4. Select a policy definition and click Properties. The Policy Definition Properties form opens.

  5. Click Clear Host Lockout Policy.

  6. Choose one of the following options:

    • Network Element: all host lockouts are cleared from the associated NE.

    • Policy: all host lockouts are cleared for the selected policy.

  7. Click OK. The lockouts are cleared.

  8. Close the forms.

3 

To clear host lockouts from IES or VPRN service SAPs, do the following:

  1. Choose Manage→Service→Services from the NFM-P main menu. The Manage Services form opens.

  2. Select a service that has SAPs from which you want to clear host lockouts and click Properties. The <service> (Edit) form appears.

  3. On the navigation tree, expand Sites→<site_n>→Subscriber Interfaces→<subscriber_interface_n>→<group_interface_n>→Service Access Points.object, and then expand a group interface object to navigate to the SAP .

  4. Right-click on the SAP object from which you want to clear host lockouts and choose Properties from the menu. The Service Access Point (Edit) form opens.

  5. Click on the Subscriber Management tab, and then click on the Locked Out Hosts tab.

  6. Click on the Search button to display a list of locked out hosts.

  7. Click Clear Locked Out Hosts. You can either clear all host lockouts on the SAP, or you can clear lockouts selectively by specifying ID criteria.

  8. Click OK. The lockouts are cleared.

  9. Close the forms.

End of steps