To modify and manage customer information

Purpose

View and modify the inventory of all the services, interfaces, circuits, and other information that are associated with a customer.

Note: Starting with NE release 15.1 R1, the Customer Name parameter can only be configured during creation of the customer. It cannot be changed after the policy is created. However, the name can be changed if the NE release is 15.0, R4 or later.

CAUTION 

CAUTION

Service Disruption

Ensure configuration changes do not affect customer services. Use the Turn Down button to turn down a service before making any changes that may affect customer traffic.

Steps
 
1 

Choose Manage→Service→Customers from the NFM-P main menu. The Manage Customers form opens.

2 

Choose a customer and click Properties. The Customer (Edit) form opens.

3 

View or modify the information for the customer.

Each tab lists parameters that you can view or modify, or contains functions that you can perform.

  • General—lists the customer ID, name, and contact information

  • NSP Analytics Parameters—lists the Apdex and MOS thresholds that the customer can set

  • Services—lists the services associated with the customer.

  • Sites—lists the PE NEs of the customer

  • Aggregation—lists the aggregation schedulers of the customer; see Chapter 50, QoS policies for information about creating aggregation schedulers

  • Spans—lists the span of control over customers

4 

Save the changes and close the forms.

End of steps