How do service management and workflows interact?

Service management and workflows

NSP's service management and workflows functions are integrated. When installed, service management can be used as a single tool to plan and automate service life cycle operations, and execute automated workflows to support service activation and enablement.

Note: A user must have Read/execute or Read/write/execute permissions within NSP's service management function in order to execute workflows.

In order for workflows to be visible within the service management views, the workflow must be configured in the workflows function with the appropriate tag. These tags allow administrators to restrict workflows that are available to support service management operations without giving users access to all workflows. The sf-service-operation tag fetches service operation workflows, while the sf-network-operation tag fetches network operation workflows.

Using workflows can extend automated service operation capabilities in three ways:

Enforce input form validation rules during service create/modify operations.
Automatically perform pre/post deployment tasks and validations during service life cycle operations.
Use Workflow Execution tool to perform automated actions/tasks/workflows on existing services and network objects.

Workflows to perform the validation of input forms and perform pre/post deployment tasks are configured on a service or tunnel template.

The Workflow Execution tool in service management allows you to select a workflow defined for service operations, input workflow parameters as required, monitor execution status, and view the input/output of execution results. You can also view past workflow executions and results for a selected service.

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