How do I create a service template?
Steps
1 |
Perform How do I import an intent type into Service Management?. | ||||||||||||||
2 |
From the Service Management view, select Service Templates from the drop-down menu and click + CREATE. The Create a service template form opens. | ||||||||||||||
3 |
Configure the parameters, as required.
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4 |
If required, click + ADD in the Workflows panel to add workflows to the service template. The Add Workflows form opens. | ||||||||||||||
5 |
Configure the parameters, as required:
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6 |
Click ADD. The Add Workflows form closes and the workflow is added to the service template. | ||||||||||||||
7 |
If required, select a Default Service Category in the Bulk Association panel to specify a service type to which this service template can be applied in bulk. | ||||||||||||||
8 |
Click CREATE. The service template is created. End of steps |
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