Log in as the root or NSP admin user on the NSP cluster host.

Open a console window.

Enter the following:

# kubectl exec -n $(kubectl get pods -A | awk '/nspos-tomcat/ {print $1;exit}') -it nspos-tomcat-0 -c nspos-tomcat -- bash ↵

Enter the following:

# grep "could not normalize or resolve host" /opt/nsp/os/tomcat/logs/LaunchPad.log | grep -v grep ↵

Any stale allowlist entries are listed.

If the command returns any output lines like the following, the NSP allowlist includes hostname entries that you must remove; otherwise, go to Step 15.

<timestamp> could not normalize or resolve host: hostname

Record the hostname in each output line.

Enter the following to open a command shell on the PostgreSQL pod:

# kubectl exec -n $(kubectl get pods -A | awk '/nspos-postgresql-primary/ {print $1;exit}') --stdin --tty nspos-postgresql-primary-0 -- /bin/bash ↵

Enter the following:

# cd /opt/nsp/os/pgsql/bin ↵

Enter the following to log in to the PostgreSQL database:

# ./psql -U username password ↵

where username and password are the PostgreSQL credentials, which are available from technical support

A PostgreSQL prompt is displayed.

Enter the following:

select * from whitelist.whitelistedhost; ↵

The hosts in the NSP allowlist are listed; the hostname is in the rightmost column.

Record the dbid value of each hostname recorded in Step 5.

Enter the following to delete the unresolved hosts from the allowlist:

delete from whitelist.whitelistedhost where dbid in (host1_ID,host2_ID...hostn_ID); ↵

where host1_ID to hostn_ID is a comma-separated list of the IDs of the hosts to remove

The hosts are removed from the allowlist.

Enter the following to log out of the PostgreSQL database:

quit ↵

Close the console window.

End of steps