Analytics troubleshooting overview
Troubleshooting
An effective troubleshooting model for solving Analytics report problems includes the following tasks:
-
Eliminate the possibility of a hardware or network problem. For example, if you are having trouble with a Port Throughput report, verify that the port is up.
-
Check the report description in this guide for the report-specific requirements, such as statistics, aggregation, or policies that must be in place.
-
Verify that the NE is generating the required files. For example, if the report requires a statistic, verify that counters for that statistic are being generated.
- The following are the most common categories of problems affecting reports: