Analytics troubleshooting overview

Troubleshooting

An effective troubleshooting model for solving Analytics report problems includes the following tasks:

  • Eliminate the possibility of a hardware or network problem. For example, if you are having trouble with a Port Throughput report, verify that the port is up.

  • Check the report description in this guide for the report-specific requirements, such as statistics, aggregation, or policies that must be in place.

  • Verify that the NE is generating the required files. For example, if the report requires a statistic, verify that counters for that statistic are being generated.

  • Categorize the problem.

    The following are the most common categories of problems affecting reports:
  • Plan corrective action and resolve the problem.

  • Verify that the problem is resolved.