Perform this procedure to collect the relevant log files for troubleshooting an NFM-P database, server, single-user client or client delegate server station.
Note: When an NFM-P log file reaches a predetermined size, the NFM-P closes, compresses, and renames the file to include a timestamp and sequence number in the following format:
EmsServer.yyyy-mm-dd_hh-mm-ss.n.log
During a system restart, NFM-P log files are backed up to directories that are named using a timestamp. A component that runs for a long time can generate multiple log files. Before you restart an NFM-P component, ensure that there is sufficient disk space to store the backup log files.
Steps
1
To collect the logs for a problem specifically related to installation, perform the following steps.
Navigate to the installation directory, which is one of the following:
NFM-P database—/opt/nsp/nfmp/db/install
main server—/opt/nsp/nfmp/server
auxiliary server—/opt/nsp/nfmp/auxserver
single-user client— typically /opt/nsp/client on RHEL, and C:\nsp\client on Windows
client delegate server—typically /opt/nsp/client on RHEL, and C:\nsp\client on Windows
Collect the following files:
NFM-P_component.install.time.stderr.txt
NFM-P_component.install.time.stdout.txt
NFM-P_component_InstallLog.log
where
component is the NFM-P component type, such as Main_Server or Main_Database
On a station that hosts a collocated NFM-P database and main server, all files are present. On a station in a distributed deployment, only two files are present.
hostname_date.WsInfoFiles.checksum.tar.gz
Contains station-specific information such as the hardware and network configuration
hostname_date.ServerLogFiles.checksum.tar.gz
Contains server and JBoss logs, and configuration information
hostname_date.DBLogFiles.checksum.tar.gz
Contains NFM-P database logs and configuration information
7
Store the files in a secure location to ensure that the files are not overwritten. For example, if two NFM-P clients have problems, rename the files to identify each client and to prevent the overwrite of one file with another of the same name.