Before you call support
Monitor NSP KPIs
You can use the NSP logging and monitoring functions to view the current system status using a wide variety of KPIs; see “NSP logging and monitoring” in the NSP System Administrator Guide for information.
Gather information
Collect the following information before you contact technical support.
Table 2-1: Required technical-support Information
To collect NSP system logs
To collect NFM-P system logs
Check the disk space on your deployer
A common cause of failures during patch upgrades, such as images failing to import, is due to the deployer having run out of disk space. If you experience a failure such as “Error: patch.yml experienced an error” while performing an upgrade, check your deployer’s disk space.