Problem: Primary or standby NFM-P database is down

Primary or standby database is down

The status bar of the NFM-P client GUI indicates that the primary or standby database is down.

Steps
WARNING 

WARNING

Equipment Damage

Performing NFM-P database modifications using Oracle database tools can cause irreparable harm to the NFM-P database and the network management data, and can void your warranty or support agreement.

Contact your technical support representative for assistance with database troubleshooting.

 
1 

Verify the correct IP address and instance name of the database. From the NFM-P main menu, select Administration→Database to open the Database Manager. Verify the information in the Instance Name and DB Server fields.

2 

Verify the network connectivity between the NFM-P primary server and the primary or standby database by ensuring that the primary server and the primary or standby database can ping each other; see Chapter 3, Troubleshooting the NSP platform.

End of steps