The service Troubleshooting Summary dashboard consists of a selection of dashlets intended to show an overall picture of a selected service, providing the necessary information to troubleshoot it. On alarm dashlets, you can click on an alarm KPI to open the related alarms in a list view. Cross-launch to alternate views is not possible if the related object is not part of a resource group.

The dashboard provides information in a series of dashlets:

• Service Overview - customer ID, service type, and site count for the selected service, plus membership count for composite services (if any)

• Current Health Summary - overall operational status of the selected service

• Sites Health Summary - operational status of service sites

• Endpoints Health Summary - operational status of service tunnel endpoints

• Tunnel Bindings Health Summary - operational status of service tunnel bindings

• Alarm Summary - alarm counts for the selected service

• Event Timeline Summary

• Service Connectivity Map

• Analytics reports - a list of Analytics reports that can be run on the selected service

If you need to refer back to an object you had previously opened in the Object Troubleshooting dashboard, click Target History and select an object from the drop-down list.

The Service Inventory displays operational information relating to service objects:

• Service Sites - list all sites for the selected service

• Service Endpoints - list all endpoints for the selected service

• Tunnel Bindings - list all tunnel bindings for the selected service, or for a selected site

Use the following dashboard features to troubleshoot a service:

• View all alarms for a service KPI in the Alarms list; see How do I check alarms for a KPI?.

• View all alarms for the service; in the Alarm Summary dashlet; click View In Current Alarms.

• Run Analytics reports for the service.

• Execute an NSP workflow on the service; see How do I execute a workflow on an object?.

• View OAM test results for a service; see How do I run an OAM test on a service?.

• If the service is a member of one or more composite services, you can click on the Number of Composite Services count in the Service Overview dashlet to list the composite services.