Problem: NFM-P server and database not communicating

Purpose

Perform this procedure when an NFM-P server cannot connect to an NFM-P database.

Steps
 
1 

Verify network connectivity between both the primary and standby servers and the primary and standby NFM-P databases by ensuring that both the primary and standby servers and the primary database can ping each other. See Chapter 3, Troubleshooting the NSP platform.

2 

Ensure that the ports specified at installation time are available and not being blocked by firewalls; see Chapter 3, Troubleshooting the NSP platform.

3 

Perform the following troubleshooting activities for the primary NFM-P database, as described in Problem: Primary or standby NFM-P database is down.

  • Verify the NFM-P database IP address and instance name.

  • Verify that the database instance is running.

  • Verify that the database is running in the correct mode.

End of steps