Create a customer profile. See To create a customer profile .

1. Configure or modify key customer contact and billing information.

2. Assign or associate equipment or resources to the customer, as appropriate.

As required, configure the system preferences of services associated with a customer such as specifying the default service priority or the automatic removal of empty service. See the procedure to configure NFM-P system preferences in the NSP System Administrator Guide for more information.

Create, modify, or delete existing services such as IES, VPLS, VPRN, or VLL that are associated with customers. See the relevant service chapter in this guide.

Monitor or troubleshoot customers, based on SLAs between the customer and the service provider.

1. Retrieve customer information and contact the customer when service problems or maintenance windows occur. See To list the services associated with a customer .

2. View a service map for a customer. See To view a service map for a customer .

3. Perform diagnostics as appropriate to troubleshoot service problems associated with customers. See the relevant service chapter in this guide.

4. As required, view and modify the inventory of all the services, interfaces, circuits, and other information that are associated with a customer. See To modify and manage customer information .

5. If required, reduce the service size associated with a customer by moving sites from one service to another. See To move sites from one service to another .

As required, delete a customer from the NFM-P database. See To delete customers .