What is the Troubleshooting map?

View object information

The Troubleshooting map displays an NE or link in a graphical context, in relation to associated objects. You can view information about NEs and links, either in short-form in a pop-up window, or in detail in separate NSP GUI.

Note: The Troubleshooting Map does not support LAG link members, links to unmanaged endpoints, or LLDP links with endpoints with the destination MAC address set to Nearest Customer or Nearest Non TPMR.

Troubleshooting pathway
 
1 

Open Object Troubleshooting.

2 

select an NE as described in How do I troubleshoot a network object?.

Scroll down to the map.

3 

To display basic identification and status information for an NE, hover over the object.

The information appears in a pop-up window.

4 

To display further details, click on the object and click png27.png Details.

The Information panel opens, with expanded object information.

5 

To view further information about an object, right-click on the object and select one of the following options (options vary, according to object type):

Troubleshooting options for NEs

  • Explore displays all links terminating at the NE

  • View In Current Alarms opens the Current Alarms list for the NE.

  • Open In NE Inventory displays an NE in the Device Management, NE Inventory on a separate browser tab, along with all configured objects.

  • View in Object Troubleshooting for a map object that is not currently displayed in the Object Troubleshooting dashboard, this option opens the object for troubleshooting.

  • Open in NE Session opens a Telnet session with the NE.

  • Add to Watchlist adds the NE to the Watchlist view for monitoring.

Cross-launch options for links

  • View In Current Alarms opens the Current Alarms list for the link.

  • View in Object Troubleshooting for a link object that is not currently displayed in the Object Troubleshooting dashboard, this option opens the link for troubleshooting.

End of steps