Lucent Communication Manager
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Overview

The Lucent Communication Manager (Lucent CM) system provides easy-to-use interfaces for administrators and end users. Lucent CM offers a wide range of communication services to users.

End users use a web-launchable client as a single, integrated interface to access a wide range of services and applications that enable them to communicate efficiently. Lucent CM offers end users calling features, contact management services, logs, presence, enterprise features, and much more.

The interface is easy to use and can be customized to the individual needs and wishes of an end user.

Types of users

The following users access the Lucent CM system:

System administrators

Partition administrators

End users

Components of the Lucent CM

The Lucent CM system consists of the following components:

Lucent CM servers that run the Lucent CM applications

Lucent CM Explorer client used by administrators to manage the Lucent CM system

Databases to store information

Load balancers to balance traffic

Lucent CM web launchable user client software to access services

Solution components

Other components that are used in Lucent solutions that use the Lucent CM include the following elements:

Call servers to provide call features

(External) LDAP servers to store information

Lucent Presence Solution to store address book information

Presence servers to store and retrieve presence information

Applications to provide services to end users.

Voice mail

E-mail

Video

Instant Messaging

Lucent CM web-launchable user client

Users access and manage services through a web-launchable client. The Lucent CM user client is downloaded on the user's PC for easy use by the end user. The Lucent CM user client can be customized and skinned according to the needs and wishes of an end user or groups of users. Services provided by the Lucent CM system can also be accessed using a mobile device.

Call servers

Call servers provide calling features for the Lucent CM users. Call servers are also known as telephony application servers.

The Lucent CM system support the following call servers:

Lucent Feature Server 5000

Lucent Feature Server 3000

End users can access calling features through a managed IP connection to the call server.

Administrators can administer the call servers via the Lucent CM Explorer.

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