How do I create a service template?

Steps

Perform How do I import an intent type into Service Management?.

From the Service Management, Service Templates view, select Service Polices from the drop-down menu and click + CREATE.

The Create a service template form opens.

Configure the parameters, as required.

Parameter	Description
Template Name	Specifies the name of the template
Description	Describes the template
Service Intent Type	Specifies the service intent type to associate with the template
Intent Version	Specifies which version of the selected service intent type to associated with the template
State	Specifies the state of the template, Released or Draft
Config Form	Specifies the interface to be used with the template

If required, click + ADD in the Workflows panel to add workflows to the service template.

The Add Workflows form opens.

Configure the parameters, as required:

Parameter	Description
Workflow Name	Specifies the workflow to be executed
Service Life Cycle State	Specifies the life cycle state of the service that will trigger workflow execution
Service Life Cycle Case	Specifies the case, Success or Fail, relative to the life cycle state that will trigger workflow execution
Blocking	Specifies whether unsuccessful execution of the workflow will prevent service life cycle state changes
Workflow Execution Timeout (seconds)	Specifies the length of time, in seconds, that unsuccessful execution of the workflow will prevent service life cycle state changes

Click ADD.

The Add Workflows form closes and the workflow is added to the service template.

If required, select a Default Service Category in the Bulk Association panel to specify a service type to which this service template can be applied in bulk.

Click CREATE.

The service template is created.

End of steps

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