How do I create a service template?

Steps
 

Perform How do I import an intent type into Service Management?.


From the Service Management, Service Templates view, select Service Polices from the drop-down menu and click + CREATE.

The Create a service template form opens.


Configure the parameters, as required.

Parameter

Description

Template Name

Specifies the name of the template

Description

Describes the template

Service Intent Type

Specifies the service intent type to associate with the template

Intent Version

Specifies which version of the selected service intent type to associated with the template

State

Specifies the state of the template, Released or Draft

Config Form

Specifies the interface to be used with the template


If required, click + ADD in the Workflows panel to add workflows to the service template.

The Add Workflows form opens.


Configure the parameters, as required:

Parameter

Description

Workflow Name

Specifies the workflow to be executed

Service Life Cycle State

Specifies the life cycle state of the service that will trigger workflow execution

Service Life Cycle Case

Specifies the case, Success or Fail, relative to the life cycle state that will trigger workflow execution

Blocking

Specifies whether unsuccessful execution of the workflow will prevent service life cycle state changes

Workflow Execution Timeout (seconds)

Specifies the length of time, in seconds, that unsuccessful execution of the workflow will prevent service life cycle state changes


Click ADD.

The Add Workflows form closes and the workflow is added to the service template.


If required, select a Default Service Category in the Bulk Association panel to specify a service type to which this service template can be applied in bulk.


Click CREATE.

The service template is created.

End of steps

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