An e-mail policy allows administrative users to configure e-mail notification policies for specific alarm messages in NFM-P, WS-NOC, MDM, and NSP. An e-mail policy is configured with a filter. When an alarm message matches the filter criteria, the policy sends alarm notifications to a specified list of up to 20 user e-mail addresses. In order to manage bursts of alarms, e-mail notifications are pooled for up to one minute before sending. If there are more than ten alarms within one minute for a specific policy, a single e-mail notification is sent with a list of ten alarms. Each e-mail policy specifies the maximum number of e-mail notifications (up to 10) that can be sent over a one-hour period. The recipients are notified when the maximum has been reached.

Note: LI and mirror service alarms are not sent in e-mail notifications.

E-mails are not sent for alarm attribute change events, only for alarm creation. For example, if an alarm is created with a severity of major, and the severity is subsequently changed to critical, alarm e-mail policy filters for critical alarms will not include this alarm.

In order for NSP to send e-mail notifications, you must configure connection information for an e-mail server through the NSP settings page. See the NSP System Administrator Guide for information about configuring an e-mail server.

Example e-mail notification

The e-mail sent by the NSP consists of a link to the affected alarm, and a set of information about the alarm. The following is an example e-mail sent for a single NSP system alarm:

Subject: NSP Notification - New NSP Health-Alarm Received Select the link(s) below to launch the filtered alarm list for each alarm. To view the alarm you will be required to have access to an NSP system and to use your existing credentials for log in. https://233.252.0.0:443/FaultManagement/?view=alarmListImpacts＆alarmId;=fdn%3Amodel%3Afm%3AAlarm%3A213673 Severity: major Alarm Name: NspApplicationPodDown Alarm Type: communicationsAlarm Alarm ID: fdn:model:fm:Alarm:213673 Probable Cause: systemFailed Alarmed Object ID: fdn:app:server:cam-im-deployer-app-1676634176763-job-rr2sr:233.252.0.0 Alarmed Object Type: NmsSystem Alarmed Object Name: cam-im-deployer-app-1676634176763-job-rr2sr:233.252.0.0 Last Time Detected: 2023/02/17 11:46:04 159 UTC Is Service Affecting: false Site ID: cam-im-deployer-app-1676634176763-job-rr2sr:233.252.0.0 Site Name: cam-im-deployer-app-1676634176763-job-rr2sr:233.252.0.0 Implicitly Cleared: false Administrative State: unknown Source Type: nsp Source System: fdn:app:server Additional Text: null Custom Text: N/A

When the NSP has reached the configured maximum number of e-mails permitted in one hour, the following statement is added:

The configured maximum number of e-mail notifications has been reached for this e-mail notification filter. NSP will not send further notifications for up to one hour. Open the FM App to verify current alarm information.

When there are more than 10 new alarms to be included in the e-mail, the following statement is added:

A set of 10 or more alarms exist for this e-mail notification policy. This e-mail notification only displays 10 of the reported set. Open the FM App to verify all the current alarm information.