To collect problem information for technical support
Purpose
The following procedure describes what to do before you contact your technical support representative when you cannot resolve a problem on the Problems Encountered form.
Steps
1 |
Review the problem information in the Problems Encountered form, as described in To view additional problem information . |
2 |
Record the actions performed up to the point when the Problems Encountered form appeared. For example, if you were trying to create a VLL service, record the details about the service that you were trying to create. |
3 |
Record the appropriate problem information, as described in Chapter 1, NSP troubleshooting overview . |
4 |
Collect logs for your support representative, as described in To collect NFM-P log files . End of steps |