To collect problem information for technical support

Purpose

The following procedure describes what to do before you contact your technical support representative when you cannot resolve a problem on the Problems Encountered form.

Steps
 

Review the problem information in the Problems Encountered form, as described in To view additional problem information .


Record the actions performed up to the point when the Problems Encountered form appeared. For example, if you were trying to create a VLL service, record the details about the service that you were trying to create.


Record the appropriate problem information, as described in Chapter 1, NSP troubleshooting overview .


Collect logs for your support representative, as described in To collect NFM-P log files .

End of steps