Problem: NFM-P server and database not communicating

Purpose

Perform this procedure when an NFM-P server cannot connect to an NFM-P database.

Steps
 

Verify network connectivity between both the primary and standby servers and the primary and standby NFM-P databases by ensuring that both the primary and standby servers and the primary database can ping each other. See Chapter 3, Troubleshooting the NSP platform.


Ensure that the ports specified at installation time are available and not being blocked by firewalls; see Chapter 3, Troubleshooting the NSP platform.


Perform the following troubleshooting activities for the primary NFM-P database, as described in Problem: Primary or standby NFM-P database is down.

  • Verify the NFM-P database IP address and instance name.

  • Verify that the database instance is running.

  • Verify that the database is running in the correct mode.

End of steps