Monitor and troubleshoot
Documents under this category provide information about monitoring, diagnosing, and troubleshooting router issues.
- 7450 and 7750 Troubleshooting Guide
- 7950 Troubleshooting Guide
- Log Events Guide
  This guide provides information about log events.
- Log Events Search Tool
  A searchable HTML list of the SR OS events.
- OAM and Diagnostics Guide
  This guide describes how to configure features such as service mirroring and Lawful Intercept (LI), and how to use the Operations, Administration, and Maintenance (OAM) and diagnostics tools.

PTP

tmnxPtpCardNotSupported

Table 1. tmnxPtpCardNotSupported properties
Property name	Value
Application name	PTP
Event ID	2001
Event name	tmnxPtpCardNotSupported
SNMP notification prefix and OID	TIMETRA-PTP-MIB.tmnxPtp1588Notifications.1
Default severity	minor
Source stream	main
Message format string	CPM $tmnxCpmCardSlotNum$ does not support IEEE1588 (PTP) operation for the configured clock-type
Cause	The tmnxPtpCardNotSupported notification is generated when the Precision Timing Protocol (PTP) is enabled on a card that is not capable of clock recovery using PTP. This notification is triggered when the TIMETRA-CHASSIS-MIB::tmnxCpmCardOscillatorType is not 'ocxo (3)', the tmnxPtpClockClockType is set to 'ordinarySlave (1)' or 'boundary (3)', and tmnxPtpClockAdminState is set to 'inService (2)'.
Effect	While this event is active, tmnxPtpClockOperState will be 'outOfService (3)' on the card that this notification was generated.
Recovery	This event is cleared when a replacement CPM card with an Oscillator of type 'ocxo (3)' is inserted. tmnxPtpCardNotSupportedClear is generated when this event is cleared.

tmnxPtpCardNotSupportedClear

Table 2. tmnxPtpCardNotSupportedClear properties
Property name	Value
Application name	PTP
Event ID	2002
Event name	tmnxPtpCardNotSupportedClear
SNMP notification prefix and OID	TIMETRA-PTP-MIB.tmnxPtp1588Notifications.2
Default severity	minor
Source stream	main
Message format string	CPM $tmnxCpmCardSlotNum$ supports IEEE1588 (PTP) operation for the configured clock-type
Cause	The tmnxPtpCardNotSupportedClear notification is generated when the tmnxPtpCardNotSupported event is cleared for a particular CPM card.
Effect	N/A
Recovery	N/A

tmnxPtpClockRecoveryStateChange

Table 3. tmnxPtpClockRecoveryStateChange properties
Property name	Value
Application name	PTP
Event ID	2004
Event name	tmnxPtpClockRecoveryStateChange
SNMP notification prefix and OID	TIMETRA-PTP-MIB.tmnxPtp1588Notifications.4
Default severity	minor
Source stream	main
Message format string	IEEE1588 (PTP) Frequency Recovery state: $tmnxPtpClockRecoveryState$
Cause	The tmnxPtpClockRecoveryStateChange is generated when the Precision Timing Protocol (PTP) clock recovery state changes on the system.
Effect	N/A
Recovery	N/A

tmnxPtpDynamicChange

Table 4. tmnxPtpDynamicChange properties
Property name	Value
Application name	PTP
Event ID	2007
Event name	tmnxPtpDynamicChange
SNMP notification prefix and OID	TIMETRA-PTP-MIB.tmnxPtp1588Notifications.7
Default severity	minor
Source stream	main
Message format string	IEEE1588 (PTP) $tmnxPtpNotifyRowDescription$
Cause	The tmnxPtpDynamicChange notification is generated when an object dynamically (i.e. not by configuration) changes state. This notification identifies the affected row.
Effect	N/A
Recovery	N/A

tmnxPtpMasterClockChangedEvent

Table 5. tmnxPtpMasterClockChangedEvent properties
Property name	Value
Application name	PTP
Event ID	2003
Event name	tmnxPtpMasterClockChangedEvent
SNMP notification prefix and OID	TIMETRA-PTP-MIB.tmnxPtp1588Notifications.3
Default severity	minor
Source stream	main
Message format string	PTP Parent Clock changed. New Parent $tmnxPtpMasterClockAddress$, Old Parent $tmnxPtpMasterClockLastIpAddress$.
Cause	The tmnxPtpMasterClockChangedEvent is generated when the Master/Parent Clock for the Precision Timing Protocol (PTP) changes on the system.
Effect	N/A
Recovery	N/A

tmnxPtpOutOfResources

Table 6. tmnxPtpOutOfResources properties
Property name	Value
Application name	PTP
Event ID	2005
Event name	tmnxPtpOutOfResources
SNMP notification prefix and OID	TIMETRA-PTP-MIB.tmnxPtp1588Notifications.5
Default severity	minor
Source stream	main
Message format string	IEEE1588 (PTP) Card $tmnxChassisNotifyHwIndex$ out of resources
Cause	The tmnxPtpOutOfResources notification is generated when the Precision Timing Protocol (PTP) process on the card is out of resources. This may occur in either two situations: 1. The number of PTP peers exceeds the system limit. 2. The total unicast packet rate negotiated with all PTP peers has reached the maximum packet rate supported by the system. Exceeding this rate would impact the ability of the master clock to provide an accurate stream of timing packets to each remote slave clock. If either of the two situations above occur, the PTP process will reject any new unicast packet requests from remote slave PTP peers. tmnxPtpOutOfResourcesClear is generated when this event is cleared.
Effect	N/A
Recovery	N/A

tmnxPtpOutOfResourcesClear

Table 7. tmnxPtpOutOfResourcesClear properties
Property name	Value
Application name	PTP
Event ID	2006
Event name	tmnxPtpOutOfResourcesClear
SNMP notification prefix and OID	TIMETRA-PTP-MIB.tmnxPtp1588Notifications.6
Default severity	minor
Source stream	main
Message format string	IEEE1588 (PTP) Card $tmnxChassisNotifyHwIndex$ out of resources cleared
Cause	The tmnxPtpOutOfResourcesClear notification is generated when both the total number of active PTP peers and the total negotiated unicast packet rate goes below 90% of the system limit.
Effect	N/A
Recovery	N/A

tmnxPtpPeerNoRxTimestamping

Table 8. tmnxPtpPeerNoRxTimestamping properties
Property name	Value
Application name	PTP
Event ID	2015
Event name	tmnxPtpPeerNoRxTimestamping
SNMP notification prefix and OID	TIMETRA-PTP-MIB.tmnxPtp1588Notifications.15
Default severity	minor
Source stream	main
Message format string	Timestamping of receive communications with peer $tmnxPtpPeerIpAddress$ is performed at the CPM. Performance may be degraded.
Cause	The tmnxPtpPeerNoRxTimestamping notification is generated on initial exchange of PTP event messages with a peer and whenever the location of the timestamping of the event messages received from the peer changes, and the location is 'cpm (2)'.
Effect	When the timestamping location is 'cpm (2)', the accuracy of the PTP event messages is less then if the messages are timestamped at the port and performance will be negatively impacted.
Recovery	It may be necessary to check the capabilities of the port being used for the messages and/or to modify routing to direct the messages to an alternate port. Some reasons for a port to not perform timestamping include: not configured, port not configured for ptp-hw-assist, port does not support ptp-hw-assist.

tmnxPtpPeerNoRxTimestampingClear

Table 9. tmnxPtpPeerNoRxTimestampingClear properties
Property name	Value
Application name	PTP
Event ID	2016
Event name	tmnxPtpPeerNoRxTimestampingClear
SNMP notification prefix and OID	TIMETRA-PTP-MIB.tmnxPtp1588Notifications.16
Default severity	minor
Source stream	main
Message format string	Timestamping of receive communications with peer $tmnxPtpPeerIpAddress$ is now performed at the port.
Cause	The tmnxPtpPeerNoRxTimestampingClear notification is generated when the conditions that caused the tmnxPtpPeerNoRxTimestamping event have been resolved and result in the location of the timestamping of the event messages received from the peer being changed from 'cpm (2)' to 'port (1)'.
Effect	When the timestamping location is the 'port (2)', the accuracy of the PTP event messages is optimal.
Recovery	No recovery is required for this notification.

tmnxPtpPeerNoTxTimestamping

Table 10. tmnxPtpPeerNoTxTimestamping properties
Property name	Value
Application name	PTP
Event ID	2013
Event name	tmnxPtpPeerNoTxTimestamping
SNMP notification prefix and OID	TIMETRA-PTP-MIB.tmnxPtp1588Notifications.13
Default severity	minor
Source stream	main
Message format string	Timestamping of transmit communications with peer $tmnxPtpPeerIpAddress$ is performed at the CPM. Performance may be degraded.
Cause	The tmnxPtpPeerNoTxTimestamping notification is generated on initial exchange of PTP event messages with a peer and whenever the location of the timestamping of the event messages transmitted to the peer changes, and the location is 'cpm (2)'.
Effect	When the timestamping location is 'cpm (2)', the accuracy of the PTP event messages is less then if the messages are timestamped at the port and performance will be negatively impacted.
Recovery	It may be necessary to check the capabilities of the port being used for the messages and/or to modify routing to direct the messages to an alternate port. Some reasons for a port to not perform timestamping include: not configured, port not configured for ptp-hw-assist, port does not support ptp-hw-assist.

tmnxPtpPeerNoTxTimestampingClear

Table 11. tmnxPtpPeerNoTxTimestampingClear properties
Property name	Value
Application name	PTP
Event ID	2014
Event name	tmnxPtpPeerNoTxTimestampingClear
SNMP notification prefix and OID	TIMETRA-PTP-MIB.tmnxPtp1588Notifications.14
Default severity	minor
Source stream	main
Message format string	Timestamping of transmit communications with peer $tmnxPtpPeerIpAddress$ is now performed at the port.
Cause	The tmnxPtpPeerNoTxTimestampingClear notification is generated when the conditions that caused the tmnxPtpPeerNoTxTimestamping event have been resolved and result in the location of the timestamping of the event messages transmitted to the peer being changed from 'cpm (2)' to 'port (1)'.
Effect	When the timestamping location is the 'port (2)', the accuracy of the PTP event messages is optimal.
Recovery	No recovery is required for this notification.

tmnxPtpPortNoTimestamping

Table 12. tmnxPtpPortNoTimestamping properties
Property name	Value
Application name	PTP
Event ID	2008
Event name	tmnxPtpPortNoTimestamping
SNMP notification prefix and OID	TIMETRA-PTP-MIB.tmnxPtp1588Notifications.8
Default severity	minor
Source stream	main
Message format string	Port $tmnxPtpNotifyPortId$ does not support PTP port-based timestamping. Performance may be degraded.
Cause	The tmnxPtpPortNoTimestamping notification is generated when a PTP port is created and the associated Ethernet port does not support IEEE 1588-2008 port-based timestamping.
Effect	The PTP port is created but the performance may be degraded due to timestamping at the CPM. For optimal performance, ensure PTP is enabled on ports with IEEE 1588-2008 port-based timestamping capability.
Recovery	The Ethernet port used for the PTP port should be changed to a port on an MDA that supports IEEE 1588-2008 port-based timestamping.

tmnxPtpPortPtsfUnusable

Table 13. tmnxPtpPortPtsfUnusable properties
Property name	Value
Application name	PTP
Event ID	2009
Event name	tmnxPtpPortPtsfUnusable
SNMP notification prefix and OID	TIMETRA-PTP-MIB.tmnxPtp1588Notifications.9
Default severity	minor
Source stream	main
Message format string	Packet timing signal from PTP port $tmnxPortPortID$ neighbor $tmnxPtpPortNeighborMacAddress$ is unusable.
Cause	The PTP process detected excessive noise between the local port and the indicated external Master port.
Effect	Any Announce messages received from the indicated neighbor shall be excluded from the BMCA algorithm until this condition is cleared.
Recovery	The cause of the excessive noise should be identified and corrected. Once resolved, the clear command for this neighbor port must be executed to clear the condition and allow Announces from this neighbor to be considered in the BMCA.

tmnxPtpRequiresSystemReboot

Table 14. tmnxPtpRequiresSystemReboot properties
Property name	Value
Application name	PTP
Event ID	2010
Event name	tmnxPtpRequiresSystemReboot
SNMP notification prefix and OID	TIMETRA-PTP-MIB.tmnxPtp1588Notifications.10
Default severity	major
Source stream	main
Message format string	The PTP configuration (clock-type $tmnxPtpClockClockType$, profile $tmnxPtpClockProfile$) is different than the initial configuration (clock-type $tmnxPtpNotifyInitialClockType$, profile $tmnxPtpNotifyInitialProfile$). A system reboot is required for the change to take effect.
Cause	The PTP configuration has changed since system initialization. On some SROS series systems, changing the tmnxPtpClockClockType or tmnxPtpClockProfile requires a system reboot to take effect.
Effect	PTP remains operationally out of service, even though it has been administratively enabled.
Recovery	Reboot the system, or change the clock configuration to the original configuration.

tmnxPtpRequiresSystemRebootClear

Table 15. tmnxPtpRequiresSystemRebootClear properties
Property name	Value
Application name	PTP
Event ID	2011
Event name	tmnxPtpRequiresSystemRebootClear
SNMP notification prefix and OID	TIMETRA-PTP-MIB.tmnxPtp1588Notifications.11
Default severity	cleared
Source stream	main
Message format string	The PTP configuration has changed to the initial configuration. A system reboot is no longer required.
Cause	The system generates the tmnxPtpRequiresSystemRebootClear notification when the user changes the PTP configuration to match the initial configuration.
Effect	PTP does not require a system reboot to become operationally in service.
Recovery	There is no recovery required for this notification.

tmnxPtpTimeRecoveryStateChange

Table 16. tmnxPtpTimeRecoveryStateChange properties
Property name	Value
Application name	PTP
Event ID	2012
Event name	tmnxPtpTimeRecoveryStateChange
SNMP notification prefix and OID	TIMETRA-PTP-MIB.tmnxPtp1588Notifications.12
Default severity	minor
Source stream	main
Message format string	IEEE1588 (PTP) Time Recovery state: $tmnxPtpTimeRecoveryState$
Cause	The tmnxPtpTimeRecoveryStateChange is generated when the Precision Timing Protocol (PTP) time recovery state changes on the system.
Effect	N/A
Recovery	N/A

October 31, 2023